2024年4月27日发(作者：)

BMCIPMIWatchdogTimerTimeout（Thesystemhasreboo。。。

Advisory: (Revision) Integrated Lights-Out

2 (iLO 2) And iLO 2 Management Controller

Driver - FIRMWARE/ DRIVER UPGRADE

REQUIRED: ProLiant Server May

Unexpectedly Reboot And Display Event ID

57 Error Messages

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01802766

Version: 8

Advisory: (Revision) Integrated Lights-Out 2 (iLO 2) And iLO 2 Management Controller

Driver - FIRMWARE/ DRIVER UPGRADE REQUIRED: ProLiant Server May Unexpectedly

Reboot And Display Event ID 57 Error Messages

NOTICE: The information in this document, including products and software versions, is

current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-11-15

Last Updated: 2010-11-15

DESCRIPTION

DocumentRelease

VersionDate

8

Details

11/15/2010Added the the following to the Resolution section:

ProLiant Support Pack (PSP) 8.30, and HP Smart

Update Firmware DVD Version 9.10 (B).

09/23/2010Added "FIRMWARE/DRIVER UPGRADE

REQUIRED" to the Title of the advisory.

05/05/2010Added instructions to "Reboot Server" as the last

Resolution step.

04/13/2010Updated the Title, Description, and Scope Sections

to include affected Versions of iLO 2 Firmware

Version 1.81 (or earlier) and the iLO 2 Management

Controller Driver Version 1.11.1.0 (or earlier).

Updated the Resolution Section to include the

permanent fix, iLO 2 Firmware Version 1.82 (or

later), and iLO 2 Management Controller Driver

Version 1.12.0.0 (or later). Updated the Description

section to include another error message that may

display.

03/05/2010Updated the ILO 2 Management Controller Driver

Version to 1.11.1.0 (or earlier) in the Title,

Description, and Scope Sections.

01/20/2010Updated information relating to the Windows Event

Log.

01/19/2010Added the HP ProLiant xw460c Blade Workstation

to the Platforms Affected section as well as

Microsoft Windows XP to the Scope and Operating

7

6

5

4

3

2

Systems Affected section.

107/06/2009The original document release.

IMPORTANT : The iLO 2 Firmware Version 1.82 (or later), iLO 2

Management Controller Driver Version 1.12.0.0 (or later), ProLiant Support

Pack Version Version 8.30 (or later) and HP Smart Update Firmware DVD

Version 9.10 (B) (or later) is considered a critical fix and is required to fix the

issue detailed below. HP strongly recommends immediate application of this

critical fix. Neglecting to perform the required action could leave the server in

an unstable condition, which could potentially result in Server rebooting and

displaying Event ID 57 error messages. By disregarding this notification and

not performing the recommended resolution, the customer accepts the risk of

incurring future related errors.

When using iLO 2 Firmware Version 1.81 (or earlier), iLO 2 Management Controller Driver

Version 1.11.1.0 (or earlier), ProLiant Support Pack Version Version 8.25 (A) (or earlier) or HP

Smart Update Firmware DVD Version 9.00 (or earlier), a ProLiant server may unexpectedly

reboot when running Windows Server 2003, Windows Server 2008 or Windows XP. The

following event ID 57 duplicate sensor error messages may be displayed in the Windows

Event Log:

In addition, the following Automated System Recovery (ASR) message may be displayed in

the Windows Event Log:

Information Events 1090 Server Agents bl460c N/A System Information Agent: Health: The

server is operational again. The server has previously been shutdown by the Automatic Server

Recovery (ASR) feature and has just become operational again.

Furthermore, the following ASR message may be displayed in the Integrated Management Log

(IML):

ASR Detected by System ROM Automatic Server Recovery 1 Critical 1

As well as, the following error messages may display in the Windows System Event Log

because of a timing issue between the Windows Health Driver and iLO 2 firmware Version

1.81 (or earlier):

SCOPE

Any ProLiant server configured as follows:

Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or earlier)

iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier)

ProLiant Support Pack (PSP) 8.25 (A) (or earlier)

HP Smart Update Firmware DVD Version 9.00 (or earlier)

Windows Server 2003, Windows Server 2008 or Windows XP

RESOLUTION

In order to prevent unexpected server reboots, upgrade to both of the following:

Integrated Lights-Out 2 (iLO 2) Firmware Version 1.82 (or later)

iLO 2 Management Controller Driver Version 1.12.0.0 (or later)

IMPORTANT : If the server is a ProLiant DL380 G6 server, also perform the

actions in the following advisory:

/bizsupport/TechSupport/?

locale=en_US&objectID=c01955503

iLO 2 Firmware Version 1.82 (or later) and iLO 2 Management Controller Driver Version

1.12.0.0 (or later) Driver Separately Upgrade Method

Perform the following steps to upgrade to iLO 2 Firmware Version 1.82 (or later):

1. Select the following URL:

2. Under category, select BladeSystem or Servers.

3. Select BladeSystem Server Blades or ProLiant/tc Servers.

4. Select the appropriate Server Series.

5. Select the appropriate server.

6. Select the appropriate operating system.

7. Under category select Firmware - Lights-Out Management .

8. Select the Download button next to the description Online ROM Flash Component for

Windows - HP Integrated Lights-Out 2 Version 1.82 (or later).

9. Reboot the server.

Perform the following steps to upgrade to HP ProLiant iLO 2 Management Controller Driver

Version 1.12.0.0 (or later):

1. Select the following URL:

2. Under category, select BladeSystem or Servers.

3. Select BladeSystem Server Blades or ProLiant/tc Servers.

4. Select the appropriate Server Series.

5. Select the appropriate server.

6. Select the appropriate operating system.

7. Under category select Driver - System Management .

8. Select the Download button next to the description HP ProLiant iLO 2 Management

Controller Driver Version 1.12.0.0 (or later).

9. Reboot the server.

The upgrades can be performed separately or by upgrading them both at the same time with

Proliant Support Pack Version 8.30, HP Smart Update Firmware DVD 9.10 (B). Choose one of

the following upgrade methods to upgrade the iLO 2 firmware and iLO 2 Driver.

ProLiant Support Pack (PSP) Version 8.30 (or later) Upgrade Method

Perform the following steps to upgrade to PSP Version 8.30 (or later):

1. Select the following URL:

2. Under category, select BladeSystem or Servers .

3. Select BladeSystem Server Blades or ProLiant/tc Servers .

4. Select the appropriate Server Series.

5. Select the appropriate server.

6. Select the appropriate operating system.

7. Under category select Software - Support Pack .

8. Select the Download button next to the description ProLiant Support Pack Version 8.30

(or later).

HP Smart Update Firmware DVD Version 9.10 (B) (or later) Upgrade Method

Perform the following steps to upgrade to HP Smart Update Firmware Version Version 9.10 (B)

(or later):

1. Select the following URL:

2. Under category, select BladeSystem or Servers .

3. Select BladeSystem Server Blades or ProLiant/tc Servers .

4. Select the appropriate Server Series.

5. Select the appropriate server.

6. Select the appropriate operating system.

7. Under category select Firmware - CD-ROM.

8. Select the Download button next to the description HP Smart Update Firmware DVD 9.10

(B) (or later).

NAVIGATION TIP : For hints on navigating to locate the latest

drivers, patches, and other support software downloads for ProLiant servers

and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on , refer to

the Search Tips document .

Hardware Platforms Affected: HP Integrated Lights-Out 2 (iLO 2) Firmware(Standard HP Product), HP

ProLiant BL20p G4 Server series, HP ProLiant BL25p G2 Server series, HP ProLiant BL260c G5 Server

series, HP ProLiant BL280c G6 Server series, HP ProLiant BL2x220c G5 Server series, HP ProLiant

BL45p G2 Server series, HP ProLiant BL460c G5 Server series, HP ProLiant BL460c G6 Server series,

HP ProLiant BL460c Server series, HP ProLiant BL465c G5 Server series, HP ProLiant BL465c Server

series, HP ProLiant BL480c Server series, HP ProLiant BL490c G6 Server series, HP ProLiant BL495c G5

Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL685c G5 Server series, HP ProLiant

BL685c Server series, HP ProLiant DL320 G4 Server series, HP ProLiant DL320 G5 Server series, HP

ProLiant DL320 G5p Server series, HP ProLiant DL320 G6 Server series, HP ProLiant DL320s Server

series, HP ProLiant DL320s Storage Server, HP ProLiant DL360 G5 Server series, HP ProLiant DL360 G6

Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL365 Server series, HP ProLiant

DL370 G6 Server series, HP ProLiant DL380 G5 Data Protection Storage Server, HP ProLiant DL380 G5

Server series, HP ProLiant DL380 G5 Storage Server, HP ProLiant DL380 G6 Server series, HP ProLiant

DL385 G2 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL385 G5p Server series, HP

ProLiant DL580 G4 Server series, HP ProLiant DL580 G5 Server series, HP ProLiant DL585 G2 Server

series, HP ProLiant DL585 G2 Storage Server, HP ProLiant DL585 G5 Server series, HP ProLiant DL785

G5 Server series, HP ProLiant Essentials iLO 2 Advanced Pack SW(Standard HP Product), HP ProLiant

ML310 G3 Server series, HP ProLiant ML310 G3 Storage Server, HP ProLiant ML310 G4 Server series,

HP ProLiant ML310 G4 Storage Server, HP ProLiant ML310 G5 Server series, HP ProLiant ML310 G5p

Server series, HP ProLiant ML330 G6 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant

ML350 G5 Storage Server, HP ProLiant ML350 G6 Server series, HP ProLiant ML370 G5 Server series,

HP ProLiant ML370 G6 Server series, HP ProLiant ML570 G4 Server series, HP ProLiant WS460c G6

Workstation series, HP ProLiant xw460c Blade Workstation(Standard HP Product)

Operating Systems Affected: Microsoft Windows Essential Business Server 2008, Microsoft Windows

Server 2003, Microsoft Windows Server 2003 64Bit(Standard HP Product), Microsoft Windows Server

2003 Datacenter Edition(Standard HP Product), Microsoft Windows Server 2003 Enterprise

Edition(Standard HP Product), Microsoft Windows Server 2003 Enterprise x64(Standard HP Product),

Microsoft Windows Server 2003 R2, Microsoft Windows Server 2003 R2 Enterprise Option Kit

SW(Standard HP Product), Microsoft Windows Server 2003 R2 Enterprise X64 Option Kit SW(Standard

HP Product), Microsoft Windows Server 2003 R2 Standard Edition (deleted), Microsoft Windows Server

2003 R2 Standard Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Standard

X64 Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 Standard Edition(Standard HP

Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product), Microsoft Windows Server

2003 Web Edition(Standard HP Product), Microsoft Windows Server 2008, Microsoft Windows Server

2008 Datacenter 2 CPU Option Kit English SW(Standard HP Product), Microsoft Windows Server 2008

Enterprise Option Kit English SW(Standard HP Product), Microsoft Windows Server 2008 for Itanium-

based Systems, Microsoft Windows Small Business Server 2003 R2, Microsoft Windows Small Business

Server 2003 SW(Standard HP Product), Microsoft Windows Small Business Server 2008 with Windows

Svr 2008 SP2, Microsoft Windows XP

Software Affected: Not Applicable

Support Communication Cross Reference ID: IA01802766

Copyright 2010 Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The

information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or

its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including

downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for

loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-

Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-

Packard Company in the United States and other countries. Other product and company names mentioned herein

may be trademarks of their respective owners.