2024年6月3日发(作者：)

巡查线索移交后的处理流程

英文回答：

Incident Handoff Post-Verification Process.

Upon successful verification of an incident handover,

the following process will be ensued:

1. Incident Closure: The originating team will

officially close the incident within their ticketing system.

This action will mark the incident as "resolved" or

"closed."

2. Incident Post-Mortem (PM): The receiving team will

conduct an incident PM to analyze the root cause, identify

areas for improvement, and document lessons learned. The PM

report will be shared with the originating team and

relevant stakeholders.

3. Implementation of Improvement Measures: The

receiving team will implement the improvement measures

identified in the PM report. This may involve updating

documentation, improving processes, or implementing new

technologies.

4. Regular Communication: The originating and receiving

teams will maintain regular communication to track the

progress of improvement measures and ensure that the

incident is fully resolved.

5. Closure Review: A closure review will be conducted a

specified period of time after the handover to ensure that

the incident is fully resolved and no further action is

required.

中文回答：

移交后巡查线索处理流程。

在移交和验证成功后，将遵循以下处理流程：

1. 线索关闭，发起方团队将在其工单系统内正式关闭线索。此

操作将线索标记为“已解决”或“已关闭”。

2. 线索事后检讨 (PM)，接收方团队将对线索进行 PM，分析根

本原因，找出改进领域，并记录教训。PM 报告将与发起方团队和相

关利益相关者共享。

3. 实施改善措施，接收方团队将实施 PM 报告中确定的改善措

施。这可能涉及更新文档、改进流程或实施新技术。

4. 定期沟通，发起方和接收方团队将保持定期沟通，以跟踪改

进措施的进度并确保线索已完全解决。

5. 关闭审查，移交后一段时间内会进行关闭审查，以确保线索

已完全解决，并且不需要进一步的操作。