2024年5月4日发(作者：)

锐捷认证客户端常见问题解答（Rujie client FAQ）

Fault phenomenon 1: client prompt "can not find the appropriate

network card.""

Reason: the system does not properly access the network card

information, or the network card has a problem

Solution: exit and reopen the client. If the problem persists,

please uninstall the network driver, reinstall it, and change

a network card if it still doesn't work out.

Fault phenomenon 2: client prompt: "the system working

environment and software running environment conflict, the

software can not run normally, CODE = 2.""

Reason: the installation of multiple network cards and server

requirements are inconsistent

The solution: uninstall or disable the extra network card and

leave only one network card running (if it is the Win98 system,

disable the Dial-Up Adapter).

The other: sometimes installed cameras also have this message,

as long as the installation of the camera program after the

perturbation without pulling out the camera to restart the

computer system can be installed; and when the virtual machine

will prompt code=2, it is because the virtual machine will be

out of a virtual network card, and the nature of multi card

system is the same. Therefore, we do not recommend using the

virtual machine installed on the internet!

Disable redundant network card drivers: my computer -

properties - hardware - Device Manager - View - shows hidden

devices - network adapters - disabled.

Fault phenomenon 3: client prompt: "the system working

environment and software running environment conflict, the

software can not run normally, CODE = 4.""

Reason: the proxy server was installed and the server requested

is inconsistent

Solution: turn off or uninstall the proxy server and all the

software that could become proxy servers (such as your own SMTP

mail server, FTP file, download server, etc.).

Malfunction 4: authentication failed, without any error tips

Reason: WINXP users enabled the system to own 802.1X

authentication

Solution: double click the network connection icon and remove

the tag before the "802.1X authentication" in the

authentication tag inside the property.

Fault 5: authentication failed, prompting the maximum number

of connections to be reached"

Two situations lead to the above:

Reason: student account number is stolen! Solution: Please

bring your student ID card to the information center in time.