2024年4月28日发(作者：)

International SOS

Assistance App

User Guide

International SOS Internal 6/7/2018

Assistance App v5.x

quick user guide for Smartphones

v2r0

Downloading and Logging into the Assistance App

Scan this QR Code

to automatically open

the Assistance App’s

download page in

your phone’s

browser.

1. Download the Assistance

App from

or your App Store. It is free to

download and use for all

members!

2. Launch the App. On the login

page, tap “New User? Register

Here” . Note that in case of an

emergency, you can always

press the Call for Assistance

button even without being

logged in!

You may also login with your

Membership Number, but will

not be able to access personal

features like Check-In, Travel

Itinerary, and features requiring

your profile until you Register.

3. Enter profile details and tap

“Register”. You will then

receive and e-mail to create

your password. Return to login

page to enter your new

password and tap Login.

If you login via Membership

number without registering,

you can still access alerts,

country guides, and great

travel advice, but tapping on

personalized features

(Check-in, Travel Itinerary)

will prompt you to Register or

login if you have created a

password previously.

Features of the Country Summary Page

Save Locations to follow their

Alerts in your personal Dashboard

Tap Auto Locate icon to set Country

Summary to your current location.

Make sure your location services are turned on

Always/High Accuracy for best location results!

Stay up to date with alerts in your

current location. You can also

receive push notifications of

these alerts for your current

country (configurable in Push

Settings)

Tap “Check-In” so that your

organization knows where you are.

Check-in whenever arriving on travel

and throughout your trip. *

Make sure your phone’s location services

are set to Always or High Accuracy for best

location results!

My Travel Itinerary allows you

to view your upcoming or

current travel plans entered into

TravelTracker or MyTrips. *

* Both Check-In & Itinerary features require

organization’s subscription to TravelTracker.

You must be registered and logged in to the

app to use these personal features.

Tap on “Country Guide” to see full

information and advice from

International SOS on the selected

location.

Change your selected location in the

Search page for travel information

and advice on every country in the

world!

Need immediate medical or

security advice from an

expert? Tap the Call for

Assistance Button, you’ll be

connected to your nearest

Assistance Center at

anytime, 24/7.

International SOS Internal 6/7/2018